unsubscription link with ##AGNUID## not working

[FaBo]

Hi there,

I try to add a link that let the recipient to unsubscribe from the mailing list. Google and the forum search weren't helpful enough this far. So I look forward to get some advice from the community on this.

Working with OpenEMM 2013 so far, I added various parameters to the HTML template of my test newsletter campaign. My tests looked like the following:
<unsubscribe>Unsubscribe</unsubscribe>
<a href="http://mydomain.de:8080/form.do?agnCI=1 ... bscribe</a>

Note: I use the German unsubscription form, which is known as "de_unsubscribe".

All what I get in my mail client looks exactly the same as in the template saved. Any suggestions here, to display the correct user number? A "work around" is welcome as well.

Thanks a lot.

[maschoff]

Neither (AFAIK) HTML nor OpenEMM support a tag <unsubscribe>.

I copied your <a>-tag into "my" OpenEMM and it is converted just fine.

[FaBo]

Seems to be a bug causes this. Do you use openEMM 2013 RC2, too?
It's not topic related, but I'm not able to auto update openEMM through the backend. I skip the procedure while the system tries to load packages for openEMM 2011. Is this normal or shall I try to update to the latest version manually? If so, any guides or howtos for updating manually from 2013 RC2 to 2013 Final?

[maschoff]

I don't think that it is a bug because it worked with 2013 RC2 as well. For manual updates please read file UPDATE.txt.

[FaBo]

Just to let you know, using the HTML mail template, the agnuid get added correctly to the mail.

[Unicol]

I am having the same issue.
My link looks like this so far;

Code: Select all

http://remote.unicol.de:8080/form.do?agnCI=1&agnFN=en_unsubscribe&agnUID=##AGNUID##

Everytime I try it it's not working and sending to a dead page. I have posted about this in another thread with no reply. IF someone can post a working link which'll sort this out I would be grateful as I am new to the software and html as a whole (which isn't helpful when I NEED to do this ASAP)

[maschoff]

These are the links from the OpenEMM newsletter:

Code: Select all

This newsletter was sent to e-mail address [agnEMAIL]. If you want to change your subscriber profile, please use this link:
http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##

If you want to unsubscribe from the OpenEMM newsletter, please use this link:
http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##

Both links are set to "trackable" for both TXT and HTML format to make sure they are converted to redirect links.

[Unicol]

I must admit I am still a little confused...

I am really new to the software as a whole, along with HTML code.

As you can see my code is no different from yours apart from the obvious changes in names. Is there something else I could be missing? Like do I need to tie it to an action or something? Like I said, if you can post an easier-to-follow or better defined explanation (as in all honesty the help page is a little vague) in regards to the operation of the unsubscribe link that'd be helpful. I have to make this work for my boss and currently I am at a loss..

[maschoff]

Did you set your link to "trackable" for both TXT and HTML format to make sure it is converted to a redirect link (see tab "Trackable Links")?

[Unicol]

I have had it set to "Text and HTML" trackable as it was already set to that variable. When we sent out test ones it didn't work along with the "Proper" e-mails we sent. Since it's law here to have the unsubscribe link working it hs made a few of our customers annoyed it didn't work...

Here is a screenshot of the page connected to my trackable link.

[maschoff]

Your settings seem to be correct.

[Unicol]

But, as I say, it REFUSES to work and allow people to unsubscribe. What else could be causing this issue?

[maschoff]

This is the HTML code from the OpenEMM NL (maybe this helps):

Code: Select all

<p class="smallblk">This newsletter was sent to e-mail address [agnEMAIL].<br />
If you want to change your subscriber profile, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##">here</a>.<br />
If you want to unsubscribe from the OpenEMM newsletter, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##">here</a>.

[Unicol]

This is the HTML code from the OpenEMM NL (maybe this helps):

Code: Select all

<p class="smallblk">This newsletter was sent to e-mail address [agnEMAIL].<br />
If you want to change your subscriber profile, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=change&agnUID=##AGNUID##">here</a>.<br />
If you want to unsubscribe from the OpenEMM newsletter, please click <a href="http://www.openemm.org:8080/form.do?agnCI=1&agnFN=unsubscribe&agnUID=##AGNUID##">here</a>.

It doesn't change the result.. I have this code (using yours as a template)

Code: Select all

http://www.unicol.de:8080/form.do?agnCI=1&agnFN=en_unsubscribe&agnUID=##AGNUID##

Would this be due to the fact I am using the online version of OpenEMM rather than the downloaded? Since I know the html code in the "unsubscribe" link seems fine and should work. It's really left me confused.. Is there any solution you can give past the above?

[maschoff]

What do you mean by "online version of OpenEMM"?