Hi
This problem only just appears to have occured - the recipient record appears to save, but the recipient cannot then be found when searched for - either in the UI or backend.
Any suggestions - this is really odd.
Thanks
Kim
ps.
I've checked the recipient row limit in openemmproperties file, and this is fine - we're only at 25% of capacity.
Recipients are not saving..!?
Moderator: moderator
recipients not saving using the 'New Recipient' form
Hi - this issue isn't found on import, and we're currently using v5.5.1.
The issue is specifically when tring to create a New Recipient using the left pane navigation option.
There does seem to be some issue though - it looks as though it's retaining some 'mailing list' information - so it shows values such as 'unsubscribed' etc on a 'new' recipient form against some mailing lists - which it shouldn't.
Is it possible there is some kind of 'cache' issue with the 'new recipient form' (which I believe is isplayed using the view.jsp page..??)
Thanks!
Kim
The issue is specifically when tring to create a New Recipient using the left pane navigation option.
There does seem to be some issue though - it looks as though it's retaining some 'mailing list' information - so it shows values such as 'unsubscribed' etc on a 'new' recipient form against some mailing lists - which it shouldn't.
Is it possible there is some kind of 'cache' issue with the 'new recipient form' (which I believe is isplayed using the view.jsp page..??)
Thanks!
Kim
I wasn't aware of any issue previously either - the product has been in use for almost a year..
Is there a way to install a fresh copy of the recipient form, or canyou point me in the direction of what it is looking at and where to display the recipient form, so that I can see if there is anything I can change...
To wait until the next version is released is not really an option for us - we need to sort this out now ...
Thanks
Is there a way to install a fresh copy of the recipient form, or canyou point me in the direction of what it is looking at and where to display the recipient form, so that I can see if there is anything I can change...
To wait until the next version is released is not really an option for us - we need to sort this out now ...
Thanks