Servicemail doesn't work in OpenEMM 2011

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ManfredCC
Posts: 21
Joined: Sat Oct 22, 2011 7:46 pm

Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC »

Hi,

in OpenEMM 6.x I used the service mail to get a mail, when a user unsubscribed from list.

Since the switch to 2011 the service mail doesn't work.

When I use the service mail in an "action" the unsubscription ends in an error.

Has anyone an idea why?

BR ManfredCC
maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff »

Please provide some more info on how exactly you trigger the service mail so that we can replicate and check if it is a bug.
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ManfredCC
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Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC »

Without "Service-Mail versenden" the action is working.

Image

With "Service-Mail versenden" the result is...

Image

It doesn't matter, at which position the "service mail"-entry is placed. Every time i get this error message! As I said previous, without service-mail the unsubscription works!

BR

ManfredCC

BTW: OpenEMM is a phenomenal piece of software
ManfredCC
Posts: 21
Joined: Sat Oct 22, 2011 7:46 pm

Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC »

OpenEMM 2011 is running on a fresh CentOS 6 32bit installation and the service mail doesn't work!
maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff »

Finally I would like to see the link you use to trigger the form and the action. And do you use the top or bottom action field to connect the form with the action?
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maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff »

This is my link to trigger OpenEMM form "servicemail" which in return triggers the servicemail action:

Code: Select all

http://www.domain.com:8080/form.do?agnCI=1&agnFN=servicemail&agnUID=##AGNUID##
After cklicking this link I receive the servicemail within a few seconds.
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ManfredCC
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Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC »

the problem still exists...

...but now i have to fix it... :-)

your link doesn't work for me...the result is the text of the "Fehler-Formular" and i don't receive a "service mail"
ManfredCC
Posts: 21
Joined: Sat Oct 22, 2011 7:46 pm

Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC »

Action "Servicemail" looks like

1. Service-Mail versenden
An: <working email-address, tried with different addresses>
Betreff: Test
Text-Version: doesn't matter if there is something or nothing in
HTML-Version: doesn't matter if there is something or nothing in
Format: HTML
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