I read a lot of posts here in the "Bounce management" section, but some things are still unclear to me...
I'm using OpenEMM 2011 on Debian squeeze 6.
I didn't configure any additional bounce management (running it "out of the box").
How do the softbounces / hardbounces work in this case? Is there any number of softbounce retries before the recipient's status is set to "Bounced" (hard bounce)?
I found this post, mentioning softbounce.py script http://forum.openemm.org/bounce-managem ... c1890.html, so I'm wondering is this script running in the default OpenEMM bounce setup (for "synchronous bounces" as stated in the install manual)...
I've got a couple of hundreds of new bounced recipients during the last mailing, which weren't bounced during previous mailings. This was strange to me. Should I try and reset the user status directly in the database for these recipients?
Finally, is there any particular reason why there is no option for resetting the status for the group of recipients from the webapp?
First, see section "9.3 Softbounce Scoring" in the OpenEMM Install Guide.
New bounces can have different reasons: Either it is a real bounce (address no longer valid, mailbox full or receiving mailserver unavailable), or a bounce created by greylisting or a spam filter creates bounces to block you.
I do not understand would you mean by "resetting the status for the group of recipients".
Thanks maschoff.
By option for "resetting the status for the group of recipients" I meant an option for changing back the status from "Bounced" (2) to "Active" (1), for all bounced recipients, not just reattaching one recipient at a time for particular mailing lists.
Although, I know it's possible to do that directly with update of user_status in the customer_1_binding_tbl.