OpenEMM Technical Support Forum

I am having a problem with my new installation of 5.5.1 on Windows 2003 Server. I am not using a smart host relay, although I tried with that as well. I am using the built in Python 2.5 SMTP component. I send out a test email to a few people knowing that one has a bad email address. I know that the email address gives me a Hardbounce 511 error. The mail is removed from the SPOOL directory and also the QUEUE directory. Unfortunately, I have zero bounce info in my statistics. Here is the data from the xxx-xxx-semu.log file.

[28.10.2009 12:48:42] 2004 DEBUG/ADMIN: Found 2 files in queue
[28.10.2009 12:48:42] 2004 DEBUG/910Ta28000000001: New entry C:\OpenEMM\var\spool\ADMIN\qf910Ta28000000001 from external source
[28.10.2009 12:48:42] 2004 DEBUG/910Ta28000000001: Entry is ready to send, current trycount is 1
[28.10.2009 12:48:44] 2004 DEBUG/relay: Found "mybeach.com.s8a1.psmtp.com,mybeach.com.s8a2.psmtp.com,mybeach.com.s8b1.psmtp.com,mybeach.com.s8b2.psmtp.com,mp.vel.net" as relay for "mybeach.com"
[28.10.2009 12:48:50] 2004 DEBUG/910Ta28000000001: Skip incomplete bounce None/None/'tester@mybeach.com unknown user account: user unknown'
[28.10.2009 12:48:50] 2004 INFO/910Ta28000000001: Hardbounce 511: tester@mybeach.com unknown user account: user unknown
[28.10.2009 12:49:12] 2004 DEBUG/ADMIN: Found 0 files in queue

I can even send an email to the bounce address and I get data that shows me that the SMTP functionality is working and the email is being parsed. The log looks like this:

[28.10.2009 09:10:17] 2004 DEBUG/mail: Mail from <> to <christian@vel.net> created as C:\OpenEMM\var\spool\QUEUE\qfb1256746217.6130.1/C:\OpenEMM\var\spool\QUEUE\dfb1256746217.6130.1
[28.10.2009 09:10:42] 2004 DEBUG/ADMIN: Found 0 files in queue
[28.10.2009 09:11:12] 2004 DEBUG/ADMIN: Found 0 files in queue
[28.10.2009 09:11:42] 2004 DEBUG/ADMIN: Found 0 files in queue
[28.10.2009 09:12:12] 2004 DEBUG/QUEUE: Found 2 files in queue
[28.10.2009 09:12:12] 2004 DEBUG/b1256746217.6130.1: New entry C:\OpenEMM\var\spool\QUEUE\qfb1256746217.6130.1 from external source
[28.10.2009 09:12:12] 2004 DEBUG/b1256746217.6130.1: Entry is ready to send, current trycount is 1
[28.10.2009 09:12:12] 2004 DEBUG/ADMIN: Found 0 files in queue
[28.10.2009 09:12:17] 2004 INFO/b1256746217.6130.1: Successful 250: Message send via vel.net.s8a1.psmtp.com
[28.10.2009 09:12:42] 2004 DEBUG/ADMIN: Found 0 files in queue

I have tried adding various entries into my bav.rule file but this produces nothing. After further research, I have found that I have no extbounce.log file. I assume that means no bounces are being captured into the log file even though I see activity in the semu log file.

Please help!!!

Christian

OpenEMM's bounce management is not active for test mails to admin and test recipients, only for world mailings (that is how we call "real" mailings).

Yes! That explains it. I tried via a normal mailing and everything works great. Thanks very much for responding so quickly.