Stats shows only PC users OpenEmm 2019

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Andrey
Posts: 48
Joined: Wed Jun 21, 2017 12:13 pm

Stats shows only PC users OpenEmm 2019

Post by Andrey » Sat Feb 01, 2020 9:03 pm

Hi!
My stats show 100% PC users clicks and no one other (more than 20 thousand).
My mail I've opened from mobile device and click in it, but no effect.
Is it depend on some mailing settings or other?
Please any suggestions.
My OpenEmmVersion

Code: Select all

= OpenEMM Installer v19.10.001 =
================================
Root mode: On
Host: OpenEmm
Runtime Version: 19.10.009.016
Manual Version: Unknown
OpenEMM Version: 19.10.000.133
System-Url: http://censored
OpenEMMBackend Version: 19.10.000.128

OpenEMM status:
Operating System (OS): CentOS 7
Python version: 2.7.5 (default, Aug  7 2019, 00:51:29)  [GCC 4.8.5 20150623 (Red Hat 4.8.5-39)]
Sendmail Version: 0.10.4
Postfix Version: 2.10.1
DB client version: /usr/bin/mysql  Ver 15.1 Distrib 10.2.22-MariaDB, for Linux (x86_64) using  EditLine wrapper
Database Connection: OK
Database version: MariaDB 10.2.22-MariaDB
OpenEMM database structure exists (Version 19.10.002)
Currently running database threads ratio (Current: 1, Maximum: 11): 0.091
Database table emm_db_errorlog_tbl: OK
Jobqueue status: OK
No DKIM keys
Java version: 1.8.0_232 (OpenJDK)
Java JCE Unlimited-Key-Strength: OK
Tomcat version: 9.0.24.0
Wkhtml version: wkhtmltopdf 0.12.5 (with patched qt)
OpenEMMApplication is running (Tomcat ProcessID: 19529, started at: 21:08 4:22)
OpenEMMBackend running: mailout, update, trigger, generate, mta, pickdist, slrtscn, direct-path, bav-update, bavd, bav, mlcontrol
OpenEMMBackend ok: once

perun
Posts: 9
Joined: Wed Dec 04, 2019 12:39 pm

Re: Stats shows only PC users OpenEmm 2019

Post by perun » Sun Feb 02, 2020 2:22 pm

Hi,

I have the same problem with my installation, all devices seem to come from PC what is definitely wrong. Any help would be appreciated here.

Thanks,

Matt

maschoff
Site Admin
Posts: 2481
Joined: Thu Aug 03, 2006 10:20 am
Location: Munich, Germany
Contact:

Re: Stats shows only PC users OpenEmm 2019

Post by maschoff » Mon Feb 03, 2020 1:35 pm

I can confirm this bug (handle: O-409), we will fix it. But it is a bigger issue, since we offer end user device tracking only in our commercial version right now and we need this information to decide on the device class.
OpenEMM Maintainer

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