OpenEMM Technical Support Forum

I'm using the example in the manual from page 162, setting the customer number to 1 and I'm having problems getting the $customerData.* tags to interpret.

My form ends up looking like this:



Notice that the tags are not interpreted.

Fedora Core 5
OpenEMM V5.0.1

Any Ideas?

Yeah, I saw that bug, but I'm not sure how it relates to this issue. In my form I do a "LoadUserData" action. Then I'm trying to get the name from the user data and I've tried:

$customerData.FIRSTNAME (how it appears in the documentation)
$CUSTOMERDATA.FIRSTNAME
and a lot of other variations and nothing works. For example if I have the HTML code:

<br>
Name=$CUSTOMERDATA.FIRSTNAME<br>
<br>

the output is:

Name=$CUSTOMERDATA.FIRSTNAME


NOT what I would expect, which is:

Name=Fred

We're experiencing the same thing as flyboy.
Simply following the manual but all we get is $customerData.FIRSTNAME instead of a true Firstname string, and so on...

Any suggestions?

Just wanted to add a "me too" ...

OpenEMM 5.0.1 / debian 3.1

Does the OpenEMM team have an idea when the next version is going to be released to fix this bug? I may be confused but doesn't this bug make 5.0.1 unusable?

I don't see how you can run this version because nobody can subscribe or unsubscribe on their own. Am I missing something? As far as I'm concerned, sending a mailing without a functioning unsubscribe link is a bad idea.

Is there some other way to allow them to unsubscribe in 5.0.1?

Profile retrievals and modifications via webforms do not work. But this does not make OpenEMM unusable, only this specific feature. We use the version 5.0.1 ourselves on this website for the OpenEMM newsletter.

However, we are working on 5.0.2 to fix this bug (and all the others mentioned in the bug tracker) and hope to release it this week.

Thanks for your patience!

O.K. so your forms work on 5.0.1. (I know because I used them). Do they just work other than being able to display values of data fields?

<duh>

I'm editing my response. You just confirmed what I just asked. I just had to read your response 3 times. It's still early for me.

This is the solution:

To access database fields via $customerData all field names have to be quoted lower case, i.e. $customerDATA.email and *not* $customerData.EMAIL.

We have changed the manual to Rev3 since it contained only upper case examples. (and yes, developers should communicate with doc editors)

I have spent hours trying to get any forms to work. I was finally able to get a subscribe form to work, but without an action like the documentation states.

I have been unable to get a Load Profile form to work at all. I have tried all the iterations of upper/lower case, etc. to no avail. If this feature is working can someone post the text of a working form. Once I see it I am sure it will all make sense.

Maybe this thread will help you:

http://www.openemm.org/forums/ftopic80.html