OpenEMM Technical Support Forum

Hello,

A customer of ours has a problem with OpenEMM: Whenever they create/copy a new mailing and change add/change links in it, they are not appearing in the list of trackable links. The list is never updated, and only contains the links from the original mailing the new one was copied from. We tried even making a new mailing from scratch, using the blocks, but the problem persisted. Changing the links will cause OpenEMM to just put in the URL as is, while changing it back again causes OpenEMM to insert a tracking URL.

We could not find any help on this problem by Googling, maybe I'm missing the right words (There's not much experience with OpenEMM itself here). I hope someone here can give us a hint on how to correct this behaviour.

Same problem here.
With 3 mailings a year, all with the same layout, we just copy the same mailing and adjust the contents a bit. Sadly the trackable-links remain the same even though the actual links change. The manual description states that the system recognises Links on its own and adds them to the trackable-link-section; so there is no way to add one manually...

Background:
System - OpenEMM2015R2 (Upgraded from OpenEMM2013)
Using the same template since the beginning.