Subscribe & Unsubcribe
Posted: Mon Aug 12, 2013 10:12 am
Hello Y'all,
we are using OpenEMM to manage our newsletter. But for a couple of month now the function of subscribe and unsubscribe is't working anymore.
How should it work correctly:
1. User opens Newsletter-sopport page
2. User subscribes to the newsletter
3. User gets a confirmation mail for double-opt-in
4. User clicks on URL in confirmation mail and confirms the registration
~ User gets newsletters
5. User unsubscribes from newsletter with clicking on a URL link in a newsletter
6. User schould see a confirmation of unsubscribing the newsletter
Here the problem. In step 4 and 6 is an error. Here we use the double-opt-in function, but everytime a user wants to subscribe or unsubscribe the system OpenEMM uses the wrong path for the confirmation.
In the system we implemented the normal process and a process when there will occur some errors within the system. Now the system always creates errors and the complete process cannot be completed.
I guess, that the system has any problems with the system registration process. We use the double-opt-in function. Does anybody have same experience in their system? Do you know how to fix the function?
Thank you for your help!!
Greetings
we are using OpenEMM to manage our newsletter. But for a couple of month now the function of subscribe and unsubscribe is't working anymore.
How should it work correctly:
1. User opens Newsletter-sopport page
2. User subscribes to the newsletter
3. User gets a confirmation mail for double-opt-in
4. User clicks on URL in confirmation mail and confirms the registration
~ User gets newsletters
5. User unsubscribes from newsletter with clicking on a URL link in a newsletter
6. User schould see a confirmation of unsubscribing the newsletter
Here the problem. In step 4 and 6 is an error. Here we use the double-opt-in function, but everytime a user wants to subscribe or unsubscribe the system OpenEMM uses the wrong path for the confirmation.
In the system we implemented the normal process and a process when there will occur some errors within the system. Now the system always creates errors and the complete process cannot be completed.
I guess, that the system has any problems with the system registration process. We use the double-opt-in function. Does anybody have same experience in their system? Do you know how to fix the function?
Thank you for your help!!
Greetings