Follow-up mailing send even when recipients has opt out

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Fatalin
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Follow-up mailing send even when recipients has opt out

Post by Fatalin » Mon Jul 11, 2011 3:36 pm

Hello,

I'm not sure if this is a bug or a feature.

Scenario - OpenEMM 6.2 on Linux Server:
A user registers to the newsletter. The registration is coupled with a follow-up mailing 7 days after the registration.
If the user opts-out from the newsletter within this 7 days period he still receives the follow-up mailing.

Is there a way to prevent OpenEMM from sending the follow-up newsletter if the recipient is not active anymore?

Thanks a lot
Markus
Günstige Software gibt es bei http://www.Software-Butler.de

maschoff
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Re: Follow-up mailing send even when recipients has opt out

Post by maschoff » Mon Jul 11, 2011 8:57 pm

Just to make sure I understand you correctly: With follow-up mailing you mean an action-based mailing with a delay of 7 days which is triggered by execution of an OpenEMM action? If so, which event triggers the action?
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Fatalin
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Re: Follow-up mailing send even when recipients has opt out

Post by Fatalin » Tue Jul 12, 2011 9:54 am

Hello maschoff ,

You understand correctly.

The action is triggered with the last (3rd) step of the DOI registration process.

This third step calls the action "do_user_confirm" at the beginning of the form and calls another action at the end of the form.

This "end-action" is sending a welcome e-mail - with no delay.
A second step in this action sends another e-mail 7 days later.

The problem is that if the recipients has - or has been - opted out before he received the follow-up mailing (7 days), he will still receive it.

Thanks for trying to help.
Best Regards
Markus
Günstige Software gibt es bei http://www.Software-Butler.de

maschoff
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Re: Follow-up mailing send even when recipients has opt out

Post by maschoff » Tue Jul 12, 2011 12:01 pm

The action-based mail is created right after the triggering event and scheduled for sending after the defined delay time has passed. So, it is not a bug, but I would not call it a feature either ...
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Fatalin
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Re: Follow-up mailing send even when recipients has opt out

Post by Fatalin » Tue Jul 12, 2011 10:04 pm

Could you address this with OpenEMM 2011 R2, that OpenEMM checks the actual recipient status prior to sending ?
That would be great.

Thanks a lot.
Günstige Software gibt es bei http://www.Software-Butler.de

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