OpenEMM Technical Support Forum

The Content Management Import Template function fails loading a template.
The template file is a zip file with a simple embedded html file.

When I try to import the CM Template, the error message "Wrong file type, please provide ZIP file." is shown in red.

I used the dutch translation. I updated using the update functionality.
I read the manual (page 244) how to use the import template function.

I noticed a contradiction in the manual as well. It says in Note 2 page 244,
"The HTML File must not be in a subdirectory but at the top level in the ZIP file ...

In the second paragraph on page 245 the instruction says
"Select the directory containing your CM template in Windows Explorer and call
the context menu with the right-hand mouse click. Using the commands Send to
and ZIP-compressed directory, Windows adds the directory to a ZIP archive. The
operating system creates this at the same directory level as the directory
containing your CM templates.. Then give the archive a name."

As far as I understand this is in contradiction with each other.

The file containing the components of the CM template must be a ZIP file. Located in the root path of the ZIP file must be the HTML file and in a sub directory named "template-media" place components like image files.

maschoff wrote:The file containing the components of the CM template must be a ZIP file. Located in the root path of the ZIP file must be the HTML file and in a sub directory named "template-media" place components like image files.

That is exactly what I did try.
The problem was the internet browser. I used Google Chrome.
It works in Internet Explorer.