OpenEMM Technical Support Forum

Hello,

I have installed OpenEMM from OVA, 19.10.009.012 and all works fine, I can send mailing successfully , but I can get no statistics at all, when I click on Statistics button and select any statistics options it just keeps loading and after a while nothing appears but a broken page image:

https://ibb.co/qWX01JZ

How can this be solved? Is there any log file to find correctly track this issue?

Thank you very much in advance!

Hi,

can you check your configuration for birt in the OpenEMMInstaller?
In Configuration -> Change emm.properties the entries should look like this:
birt.drilldownurl = http://<your FQDN>
birt.url = http://<your FQDN>/birt

Please replace your FQDN with your hostname/DNS entry.

You can also check from the browser which URL it tries to open with the developer tools (F12 on Firefox, then watch the network section for errors). Alternatively you can also look in the logfile of tomcat /home/openemm/logs/catalina.out for related errors.

Hello,

If you access your OpenEMM over Port 8080 or 8443 you have to add it to your birt .drilldownurl and birt.url as well.
Should look like this then:

birt.drilldownurl = http://<your FQDN>:8080
birt.url = http://<your FQDN>:8080/birt

Hello MikaLaurer,

You were absolutely right! I have edited those properties as you said and now statistics are shown correctly!

Thanks a lot for your help!

Have a good day!

Hello mfreundl !,

In my case these options were already set like you said:

birt.drilldownurl = http://<your FQDN>
birt.url = http://<your FQDN>/birt

but adding port 8080 to the url as suggested by MikaLaurer did the trick.

Thank you very much for the support!

Great to hear your issue is resolved.

I have added this information to the wiki.openemm.org page so others can see easily as well.

It works after adding port 8080 to the url.
happy wheels