Cannot edit some recipients

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smithjk
Posts: 3
Joined: Thu Aug 09, 2012 2:47 pm

Cannot edit some recipients

Post by smithjk »

I have had this problem in both the current and prior versions of OpenEMM. There are some recipients in my mailing lists that I am able to successfully edit, and there are others that I cannot. The most recent example is of a customer who changed their email address. I searched for the address, found it, made the change in the Edit Recipient screen, and clicked Save. The customer is set up as a Normal, Active status recipient in a valid Mailing list. The changed email address does not save to the customer record. I then performed the exact same steps on a a different recipient, this time a test account, and the change was saved.

Is there a value or a status in a certain field in the Recipient record that is preventing me from saving for some customers but not for others?

Thanks.
maschoff
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Re: Cannot edit some recipients

Post by maschoff »

When you try to change properties of a certain recipient and it does not work, does Tomcat's log catalina.out show any errors?
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