Dear all,
I've set up two import profiles. One import profile adds receipients, the other import profile removes receipients, i.e., sets their status to opt-out.
This works fine.
However, once I used my second import profile to opt-out a receipient, running my first import profile to re-add that receipient won't reset his status to opt-in. It seems that importing receipients won't reset the status of existing opted-out receipients.
Is this somehow possible? Or is it a known bug?
Many thanks and all the best,
Michael
Reset opt-in/opt-out status on import
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Re: Reset opt-in/opt-out status on import
Hello Michael,
if your import-profile set some users to the user-status "opt-out by ..." (in the database, customer_1_binding_tbl in the column user_status 3 or 4) it will be never updated to an active status with an import!
Only if a user subscribe with an formular (Openemm-Form) it will be reactivated.
At the moment i don't have a solution for you.
Sorry
Markus
if your import-profile set some users to the user-status "opt-out by ..." (in the database, customer_1_binding_tbl in the column user_status 3 or 4) it will be never updated to an active status with an import!
Only if a user subscribe with an formular (Openemm-Form) it will be reactivated.
At the moment i don't have a solution for you.
Sorry
Markus