Html parts are empty

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NETIM
Posts: 4
Joined: Thu May 03, 2012 3:17 pm

Html parts are empty

Post by NETIM »

Hello

Until now we used OpenEMM 6.2 without any problems. By now, we have installed a fresh 2011 version and experienced an issue
When emails are received in HTML format, the corresponding part is empty !

Here our templates
Text version:
[agnDYN name="Text"/]

Html version:
[agnDYN name="HTML-Version"/]

Here our content
Text version:
This is my text message

Html version:
<html>
<body>
<strong>This is my html message</strong>
</body>
</html>

The mailing is defined with format "Text and HTML"
Two recipients are defined (1 with Text format / 1 with Html format)
The mailing is sent and two emails are received.

1) The text message is OK, below the source

X-Mailer: OpenEMM V2011
MIME-Version: 1.0
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

This is my text message

2) The email message is received, below the source

X-Mailer: OpenEMM V2011
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="-==AGNITASOUTER164240059B29000002=="

This is a multi-part message in MIME format.

---==AGNITASOUTER164240059B29000002==
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

This is my text message
---==AGNITASOUTER164240059B29000002==
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

---==AGNITASOUTER164240059B29000002==--

As you can see the text part is added with the text format
and a part is added for the html format but it is empty :shock: !

We tried on OpenEMM 6.2, and it is working fine.
We don't know if it is a mistake on our side, a technical issue at install ....

Any ideas ? :idea:

Thanks for your help
unhuman
Posts: 46
Joined: Mon Jan 23, 2012 10:29 pm

Re: Html parts are empty

Post by unhuman »

You sure your user is signed up for HTML emails?
NETIM
Posts: 4
Joined: Thu May 03, 2012 3:17 pm

Re: Html parts are empty

Post by NETIM »

Yes of course

It seems that HTML content is sent into a plain text part

OpenEMM was installed manually onto a DEBIAN 6 32 bits from tgz package.

Any idea ?
unhuman
Posts: 46
Joined: Mon Jan 23, 2012 10:29 pm

Re: Html parts are empty

Post by unhuman »

Had to ask the obvious, sorry. We are replacing the OpenEMM message building with our own so that we can directly take advantage of SMTP and/or SES instead of the local sendmail server.

Wanted to reply so you didn't feel hanging - but I've got no solution. When we originally started, I had no issues with clients not rendering the emails correctly.

-H
NETIM
Posts: 4
Joined: Thu May 03, 2012 3:17 pm

Re: Html parts are empty

Post by NETIM »

My problem seems to be fixed, I don't know why.....

Thanks for replies
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