Servicemail doesn't work in OpenEMM 2011

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ManfredCC
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Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC » Sat Oct 22, 2011 7:53 pm

Hi,

in OpenEMM 6.x I used the service mail to get a mail, when a user unsubscribed from list.

Since the switch to 2011 the service mail doesn't work.

When I use the service mail in an "action" the unsubscription ends in an error.

Has anyone an idea why?

BR ManfredCC

maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff » Sat Oct 22, 2011 8:58 pm

Please provide some more info on how exactly you trigger the service mail so that we can replicate and check if it is a bug.
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ManfredCC
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Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC » Sun Oct 23, 2011 9:50 am

Without "Service-Mail versenden" the action is working.

Image

With "Service-Mail versenden" the result is...

Image

It doesn't matter, at which position the "service mail"-entry is placed. Every time i get this error message! As I said previous, without service-mail the unsubscription works!

BR

ManfredCC

BTW: OpenEMM is a phenomenal piece of software

ManfredCC
Posts: 21
Joined: Sat Oct 22, 2011 7:46 pm

Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC » Thu Oct 27, 2011 8:12 am

OpenEMM 2011 is running on a fresh CentOS 6 32bit installation and the service mail doesn't work!

maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff » Sun Oct 30, 2011 7:43 pm

Finally I would like to see the link you use to trigger the form and the action. And do you use the top or bottom action field to connect the form with the action?
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maschoff
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Re: Servicemail doesn't work in OpenEMM 2011

Post by maschoff » Mon Oct 31, 2011 7:57 pm

This is my link to trigger OpenEMM form "servicemail" which in return triggers the servicemail action:

Code: Select all

http://www.domain.com:8080/form.do?agnCI=1&agnFN=servicemail&agnUID=##AGNUID##
After cklicking this link I receive the servicemail within a few seconds.
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ManfredCC
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Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC » Tue Sep 25, 2012 10:36 am

the problem still exists...

...but now i have to fix it... :-)

your link doesn't work for me...the result is the text of the "Fehler-Formular" and i don't receive a "service mail"

ManfredCC
Posts: 21
Joined: Sat Oct 22, 2011 7:46 pm

Re: Servicemail doesn't work in OpenEMM 2011

Post by ManfredCC » Tue Sep 25, 2012 10:49 am

Action "Servicemail" looks like

1. Service-Mail versenden
An: <working email-address, tried with different addresses>
Betreff: Test
Text-Version: doesn't matter if there is something or nothing in
HTML-Version: doesn't matter if there is something or nothing in
Format: HTML

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