Trackable Code not Inserted into Mailing

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cjscully
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Trackable Code not Inserted into Mailing

Post by cjscully »

I just installed OpenEMM and when through the manual thoroughly.

According to the manual (page 95), when you make a link like

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<a href = http://mywebsite.com>cool site</a>
trackable the link should automatically be replaced by something like

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<a href =  http://redirectdomain.com:8080?#######>cool site </a>
When I created my first test mailing and made a link trackable, it shows up on the trackable links tab and I can see the tracking code is

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http://redirectdomain.com:8080/tracklink.do?jsessionid=######
. However, when the mailing arrived in my inboxes the link was

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http://mywebsite.com
. The tracking code was not in the email I received and there were no clicks recorded no matter now many times I've clicked the link.

I'm assuming I missed a step or something but I can't figure out what.
maschoff
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Post by maschoff »

Did you set the redirect domain in your database (see install guide)? If so, which value did you insert?
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cjscully
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Post by cjscully »

The rdir_domain in the table company_tbl is set as redir.mycompany.com:8080 and the target url is listed in rdir_url_tbl.

That's how it's supposed to look right?
maschoff
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Post by maschoff »

You should not forget "http://" and you should not manually tamper with table rdir_url_tbl.
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cjscully
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Post by cjscully »

I'm sorry I wasn't more specific about the values. The "http://" is present in both entries in the tables mentioned.

So, if those are as they should be what else could cause the redirect/click tracking not to work?
Andy
Posts: 3
Joined: Wed Feb 02, 2011 7:14 pm

Re: Trackable Code not Inserted into Mailing

Post by Andy »

I am having the same problem where the trackable link is not being inserted into the email and no click statistics are generated. I have also put in the rdir domain as the FQDN with http:// per installation instructions

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http://openemmserver.mycompany.com:8080
.
I have not changed anything in the table rdir_url_tbl
Andy
Posts: 3
Joined: Wed Feb 02, 2011 7:14 pm

Re: Trackable Code not Inserted into Mailing

Post by Andy »

I was able to find the issue with the trackable code insertion. We are using generated mailings (from a database). The code generated links with single quotes i.e.

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<a href='http://www.test.xxx'>test</a>
This works fine from an html standpoint however, OpenEMM in assigning trackable codes searches for double quotes i.e.

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<a href="http://www.test.xxx">test</a>
Once I edited our html to use double quotes for the links the trackable codes were inserted and generated the appropriate statistics in the openemm system. I also realized that I can keep the img src links from being recognized by using single quotes for these.
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