Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

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rodig03
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Joined: Thu Sep 18, 2014 1:27 pm

Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by rodig03 » Thu Sep 10, 2020 2:15 pm

Hi,
I am currently running a campaign (A/B/C Test) and wanted to document the settings using PDF export.
PDF is created, but only arrows and text appear, whereas all the icons (start, mailing, end, ...) are missing.
How to fix it?

These are the versions used:

Code: Select all

================================
= OpenEMM Installer v20.04.003 =
================================
Host: nl.xxxxxx.xx
License: OpenEMM (ID: 0)
Runtime Version: 20.04.000.043
Manual Version: 20.04.011
OpenEMM Version: 20.04.000.188
System-Url: https://nl.xxxxxx.xx
OpenEMMBackend Version: 20.04.000.181
using java 11 on centos 8.

Maybe connected or a second topic:
If I use the browser the display is ok.
If I enable the statistics display, the values are nearly unreadable because they overlay the icons - a temporay workaround is to rearrange the icons. But this rearrangement is not permanent.

maschoff
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Location: Munich, Germany
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Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by maschoff » Thu Sep 10, 2020 4:15 pm

Which browser and which version of wkhtmltox are you using?
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rodig03
Posts: 44
Joined: Thu Sep 18, 2014 1:27 pm

Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by rodig03 » Thu Sep 10, 2020 4:51 pm

Browser is (current) chrome - but with the browser the schematic is ok.
PDF is wrong.
Wkhtml version: wkhtmltopdf 0.12.6 (with patched qt)


All the versions

Code: Select all

Current menu: Show OpenEMM status

OpenEMM status:
Operating System (OS): CentOS 8
Python version: 3.8.5 (default, Aug 31 2020, 15:14:52)  [GCC 8.3.1 20191121 (Red Hat 8.3.1-5)]
Postfix Version: 3.3.1
DB client version: /usr/bin/mysql  Ver 15.1 Distrib 10.3.17-MariaDB, for Linux (x86_64) using readline 5.1
Database Connection: OK
Database version: MariaDB 10.3.17-MariaDB
OpenEMM database structure exists (Version 20.07.383)
Currently running database threads ratio (Current: 6, Maximum: 11): 0.545
Database table emm_db_errorlog_tbl: OK
Jobqueue status: OK
No DKIM keys
Java version: 11.0.8 (Oracle)
Tomcat version: 9.0.33.0
Tomcat-Native version: 1.2.23
Wkhtml version: wkhtmltopdf 0.12.6 (with patched qt)
OpenEMMApplication is running (Tomcat ProcessID: 26061, started at: Sep09 24:59)
OpenEMMBackend ok: once
OpenEMMBackend running: mailout, update, trigger, generate, mta, pickdist, slrtscn, direct-path, bav-update, bavd, bav, mlcontrol

maschoff
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Posts: 2511
Joined: Thu Aug 03, 2006 10:20 am
Location: Munich, Germany
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Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by maschoff » Thu Sep 10, 2020 5:14 pm

Hm, browser and wkhtmltox version should be fine. We cannot reproduce. Could you please post a PDF example, maybe this gives us an idea.
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rodig03
Posts: 44
Joined: Thu Sep 18, 2014 1:27 pm

Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by rodig03 » Thu Sep 10, 2020 5:58 pm

Thanks. I logged out an in, and could generate one PDF.
I tried to generate the PDF a second time and got a timeout.
A third time, I did get one without icons.

However, I did not find a way to post a file or image here, so I did put it on Onedrive instead.
https://1drv.ms/u/s!ApupzUde5LqcuWcyxPS ... G?e=e7RCCC

maschoff
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Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by maschoff » Thu Sep 10, 2020 6:50 pm

Ok, nothing special in the campaign. You seem to have resource limitations. Try to increase RAM.
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rodig03
Posts: 44
Joined: Thu Sep 18, 2014 1:27 pm

Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by rodig03 » Thu Sep 10, 2020 9:53 pm

Most of physical RAM is not used 60 of 64GB). Any Java parameter to set or something like that?

maschoff
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Posts: 2511
Joined: Thu Aug 03, 2006 10:20 am
Location: Munich, Germany
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Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by maschoff » Fri Sep 11, 2020 5:42 am

wkhtmltox is a command line tool, not part of the Java code. Therefore, any JVM settings are not relevant for wkhtmltox.
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rodig03
Posts: 44
Joined: Thu Sep 18, 2014 1:27 pm

Re: Version 20.04 - Campaign PDF export missing Icons / statistic display overlayed

Post by rodig03 » Fri Sep 11, 2020 3:28 pm

As there is memory is essientially free
top:
MiB Mem : 64086.8 total, 56286.4 free, 2907.0 used, 4893.4 buff/cache

and the issue is present on most cases (timeout / incomplete) I would like to look into logs.
Could you please indicate where to best look for log files concerning this? Thanks

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