OpenEMM Technical Support Forum

Hi,

We get the following Error:

================================
= OpenEMM Installer v20.04.003 =
================================
Root mode: On
Host: mail
License: OpenEMM (ID: 0)
Runtime Version: 20.04.000.043
Manual Version: 20.04.011
OpenEMM Version: 20.04.000.185
System-Url: http://xxxxxxxxxxxxx
OpenEMMBackend Version: Unknown

Update package file 'openemm-backend-20.04.000.181.tar.gz' deployed with errors.
For logs see '/home/openemm/release/log/update_2020-09-04_12-41-11.log'

Extraction of updatePackageFile was not successfull

Current menu: Main

Please choose (Blank => Quit):
1. Show OpenEMM status
2. Configuration
3. Security
4. Install or update package from AGNITAS Website
5. Install or update package from local file
6. Install or update package from AGNITAS Cloud
7. Switch OpenEMM version
8. Restart OpenEMM
9. Send configuration and log files in email
0. Quit

what can we do?

Thanks, Please Advice for Any help.

You should have a look at the log file /home/openemm/release/log/update_2020-09-04_12-41-11.log.

We get the following Error:

Log file: /home/openemm/release/log/update_2020-09-04_12-41-11.log.

Update started at: 2020-09-04_12:41:11
Update package url: https://share.agnitas.de/index.php/s/Ts ... C/download
Update package file: openemm-runtime-20.04.000.043.tar.gz
Declined installation of version '20.04.000.043' for application 'runtime'
Update package url: https://share.agnitas.de/index.php/s/Tz ... E/download
Update package file: apache-tomcat-9.0.33.tar.gz
Declined installation of version '9.0.33' for application 'tomcat'
Update package url: https://share.agnitas.de/index.php/s/0Q ... F/download
Update package file: apache-tomcat-native-1.2.23-CentOS7.tar.gz
Declined installation of version '1.2.23' for application 'tomcat-native'
Update package url: https://share.agnitas.de/index.php/s/K3 ... w/download
Update package file: openemm-frontend-20.04.000.185.tar.gz
Declined installation of version '20.04.000.185' for application 'frontend'
Update package url: https://share.agnitas.de/index.php/s/37 ... s/download
Update package file: openemm-manual-20.04.011.tar.gz
Declined installation of version '20.04.011' for application 'manual'
Update package url: https://share.agnitas.de/index.php/s/5l ... K/download
Update package file: openemm-backend-20.04.000.181.tar.gz
Removed already existing file '/home/openemm/release/backend/openemm-backend-20.04.000.181.tar.gz'
Downloaded to file '/home/openemm/release/backend/openemm-backend-20.04.000.181.tar.gz'
Installing "/home/openemm/release/backend/openemm-backend-20.04.000.181.tar.gz"
Update ended at: 2020-09-04_12:41:36

Thanks,

The error is that the version was already installed and had to be removed first: So it is not a serious error, rather a warning.