OpenEMM Technical Support Forum

Just to make sure that you know:

If the e-mail client of the recipient uses an image blocker or the recipient views only the text version of an e-mail it is not possible to count the opening.

Yes, you can use a field from your database for the sender address field.

Your installation ran out of database connections. Try to increase the connection pool via the file emm.properties and restart OpenEMM.

There seems to be something fundamentally wrong with the installation. We did not test OpenEMM with Ubuntu. However, various comments in these forums show that it is possible to use OpenEMM with Ubuntu. Did you check out this posting? http://www.openemm.org/forums/viewtopic.php?t=551&highlight=u...

Just to make sure I understand it correctly: You use the VMX version of OpenEMM 5.4.0 and link clicks are visible in the statistics but mail openings are not?

To activate the script actions feature in OpenEMM insert permission 'action.op.ExecuteScript' into table admin_group_permission_Tbl with

mysql –u root -p openemm
use openemm
INSERT INTO admin_group_permission_tbl (admin_group_id, security_token) values (4, 'action.op.ExecuteScript');
commit;
quit

Yes. The error message "OutOfMemoryError: Java heap space" indicates that the memory available for Java is too small. Either you give OpenEMM more memory or you split the import into two files. We recommend a maximum of 65.536 data records for each import job.

My pleasure.

OK, we will look into it next week.

Do other webservice methods work in your configuration or do you have a general problem with the webservices?

Yes, we can handle only 1 language and since 77% of the visits to openemm.org are not from Germany, Austria or Switzerland, English is the best alternative.

We have already more than 100 OpenEMM users working with version 5.4.0 on a regular basis (including me). Since no one else reported this problem so far, I doubt that the code is the problem. Can anyone confirm this problem?

That is really strange, because Resin should compile the JSP file automatically to a class file ...

Unfortunately, we could not reproduce this problem. The error message says, that the file you wanted to delete did not exist. Could you please provide the exact procedure how you uploaded the image as well as the format and size of the file?

Example: You are looking for all british e-mail addresses ending with co.uk:

Select data field "email", operator "LIKE" and search string "%co.uk"

I just tested it with 5.4.0 and it worked fine!