OpenEMM Technical Support Forum

Thnaks, I got it! We will have a look into this issue and if we can reproduce the 404 problem we will fix it.

The Python interface to MySQL seems to be missing. Are you sure that you installed the python-mysql package (SuSe name: python-mysql, Red Hat name: MySQL-python)?

We do not understand your exact problem. Did you generate a WSDL file successfully? If so, how did you integrate it into your C# client? (We have zero expreience with C#).

Ok, after experimenting we found out that the <jvm-arg>-example provided above for core.conf does not work in our case (although we used it exactly like noted in the Resin documentation ...). If it does not work with you either, please try this instead (it works for us): Open file httpd.sh in /home/...

With OpenEMM 5.5 you can define special target groups and delete all recipients which belong to this target group with one click from the database (new feature). For more complex list management you should export the recipients first by mailing list, manipulate them locally (like deleting fields or ...

OpenEMM can not connect to the database. Is MySQL up and running? Did you create the database "openemm" and load it via "openemm.sql"? (Check with phpMyAdmin if the database looks okay.) Did you install the mysql-python module?

Which Linux distribution and version do you use?

Beginning with release 5.5.0 OpenEMM loads the whole list into memory (it has to, otherwise the AJAX list sorting would not be possible). In your case this means 350,000 customer records - but your memory ("heap space") seems to be to small. Therefore, you should allocate more heap space t...

No. We will continue to enhance the set of webservice methods, but this is not on our roadmap yet.

Yes, please see user manual of OpenEMM 5.5.0, page 207.

Is MySQL up and running and did you dump openemm.sql into database "openemm"?

It seems that the python-mysql bridge is missing. please check with #python -c 'import MySQLdb' If no output is returned the module is present, but if you get something like Traceback (most recent call last): File "<string>", line 1, in ? ImportError: No module named MySQLdb you did not in...

Yes, because 5.3 included an old library with a different file name and, therefore was not overwritten by the new version of commons-lang.jar.

Please make sure that only commons-lang-2.4.jar is in /home/openemm/webapps/core/WEB-INF/lib and not commons-lang.jar.

Looks like a wrong or missing jar file.

Did you use the online update feature to upgrade to 5.5.0? If not, what did you do to upgrate? What version did you use before?