Search found 21 matches

by Andrey
Fri May 15, 2020 7:48 pm
Forum: Bugs, bug fixes & releases
Topic: Missing 19.07.420 database version
Replies: 2
Views: 357

Re: Missing 19.07.420 database version

Hi, Thank you! Content of the missing SQL update would be after invoking the SQL above I've received the: MariaDB [openemm]> CREATE INDEX wfrot$datecustrea$idx ON workflow_reaction_out_tbl (customer_id, reaction_id, step_date); ERROR 1061 (42000): Duplicate key name 'wfrot$datecustrea$idx' MariaDB [...
by Andrey
Fri May 15, 2020 6:53 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF Files created
Replies: 3
Views: 454

Re: Empty PDF Files created

Hi, I also tried to wget the PDF generation from the terminal shell. Possible you can get some new information. wget "https://test.openemm.autostadt.vwg/mailingsend.do;jsessionid=8009D1FA909147D58CE36F04F3889D60?action=16&mailingID=158&previewFormat=1&previewSize=1&previewCustomerID=767&noImages=fal...
by Andrey
Fri May 15, 2020 6:49 pm
Forum: Bugs, bug fixes & releases
Topic: No layoutdata for favicon.ico
Replies: 3
Views: 231

Re: No layoutdata for favicon.ico

Hi, Thank you! Fix SQL: DELETE FROM layout_tbl; Unfortunately, the layout_tbl is empty after the restart, as it was before the DELETE. MariaDB [openemm]> SELECT * FROM layout_tbl; Empty set (0,00 sec) UPD: reinstalled the OpenEmm backend and frontend from OpenEmm installer and the favicon error stil...
by Andrey
Fri May 15, 2020 9:10 am
Forum: Bugs, bug fixes & releases
Topic: No layoutdata for favicon.ico
Replies: 3
Views: 231

No layoutdata for favicon.ico

Hi, After updating to OpenEMM 2020 Beta 20.04.000.132. All seems to work fine but in the log, there are a lot of such string with the No layoutdata for favicon.ico. Request Attributes: IP: censored javax.servlet.forward.request_uri: /favicon.ico;jsessionid=8B37A74B26BD3F5968E5B7593379B9A3 javax.serv...
by Andrey
Fri May 15, 2020 9:05 am
Forum: Bugs, bug fixes & releases
Topic: Missing 19.07.420 database version
Replies: 2
Views: 357

Missing 19.07.420 database version

Hi, After updating to the new OpenEmm 2020 Beta there is the ERROR in System Info. Missing database version 19.07.420. Overal Status - ERROR DB Status - ERROR 19.07.420 is Missing 19.10.467 OK 20.01.008 OK 20.01.018 OK 20.01.023 OK 20.01.062 OK 20.01.225 OK 20.01.257 OK 20.01.300 OK 20.01.315 OK 20....
by Andrey
Fri May 15, 2020 8:53 am
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

Hi, After updating to new OpenEmm 2020 BETA, the pdf problem arises again. But the Logfile was more informative. 2020-05-15 10:25:14,507: ERROR [http-nio-8080-exec-8] com.agnitas.emm.core.workflow.service.GenerationPDFService - Missing wkhtmltopdf tool at path: '/usr/bin/wkhtmltopdf' 2020-05-15 10:2...
by Andrey
Wed Mar 25, 2020 1:23 pm
Forum: Bugs, bug fixes & releases
Topic: Cannot edit template from mobile Chrome browser
Replies: 0
Views: 968

Cannot edit template from mobile Chrome browser

Hi, I am using version 139 of Open Emm 2019. Tried to change template on mobile phone. While the source code window can be shown as full screen, there is no scroll available, so it's not possible to change the code that doesn't fit the windows. Footer etc. Tried both mobile version an look like pc. ...
by Andrey
Thu Mar 05, 2020 2:53 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

Thank you for support!
maschoff wrote:
Tue Mar 03, 2020 6:40 pm
Thanks for your feedback, We will check how to extend the docs to cover this issue.
If it possible to implement the free space indicator on the dashboard or before sending the large amount of mails or etc. to prevent disk full problem? Would be great)
by Andrey
Mon Mar 02, 2020 4:19 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

Hi, I have initially about 7GB of the total disk space. After installing the system and all apps from manual and starting the mailing - the free space soon filled up and the mails start not generating. I'll rebooted the server and founded that the MySQL did not start, so only after some time I clean...
by Andrey
Sat Feb 22, 2020 7:01 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019 [resolved]

Founded the server's lack of storage place.
After adding the free space and changing the database user from openemm_user to simple openemm, and cleaning the temp/preview/ folder - the PDF start generated!
The issue can be closed!
Thank you for interest!
by Andrey
Wed Feb 05, 2020 9:11 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

Hi, I tried to start the PDF generation from the shell. [root@OpenEmm logs]# /usr/local/bin/wkhtmltopdf "http://censored/mailingsend.do;jsessionid=25CF78682B52DC78CB4D2CD6522BDBC0?action=16&mailingID=13&previewFormat=1&previewSize=1&previewCustomerID=1&noImages=false" preview_84635755916988815041111...
by Andrey
Mon Feb 03, 2020 3:41 pm
Forum: Bugs, bug fixes & releases
Topic: Stat file does not attached OpenEmm 2019
Replies: 0
Views: 1963

Stat file does not attached OpenEmm 2019

Hi, The system send the statistics emails after sending newsletter in the specified time. But there is no file attached. Dear Sir or Madam, attached please find the statistics for your mailing "January" With kind regards Your AGNITAS AG P.S. if I send the message with the cofigurations and logs from...
by Andrey
Mon Feb 03, 2020 3:36 pm
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

maschoff wrote:
Mon Feb 03, 2020 1:33 pm
Is your log taken from catalina.out?
The logs from OpenEmm system - Administration-->System Status-->Show EMM Logfile

Also tried to PDF any webpage from ssh console - the file generated ok.
by Andrey
Mon Feb 03, 2020 9:50 am
Forum: Bugs, bug fixes & releases
Topic: Empty PDF files OpenEmm 2019
Replies: 16
Views: 4178

Re: Empty PDF files OpenEmm 2019

Yes, sure. Just tried. 1. Open the mailing 2. Preview HTML with images 3. Save As PDF The Log below 2020-02-03 11:37:31,834: ERROR [http-nio-8080-exec-17] com.agnitas.emm.core.workflow.service.GenerationPDFService - generatePDF: java.lang.Exception: Preview generation via wkhtmltopdf was unsuccessfu...
by Andrey
Sat Feb 01, 2020 9:03 pm
Forum: Bugs, bug fixes & releases
Topic: Stats shows only PC users OpenEmm 2019
Replies: 2
Views: 660

Stats shows only PC users OpenEmm 2019

Hi! My stats show 100% PC users clicks and no one other (more than 20 thousand). My mail I've opened from mobile device and click in it, but no effect. Is it depend on some mailing settings or other? Please any suggestions. My OpenEmmVersion = OpenEMM Installer v19.10.001 = =========================...