Bounce Score

Use this forum for all questions related to bounce management of OpenEMM

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jkensicki
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Joined: Fri May 27, 2011 5:50 pm

Bounce Score

Post by jkensicki » Fri May 27, 2011 5:51 pm

Hi All,

Is there a way to configure the internal bounce score so we control when someone is set to "bounced" (number of soft bounces allowed)?

Thanks,
Jim

maschoff
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Re: Bounce Score

Post by maschoff » Sat May 28, 2011 12:37 pm

You will find the softbounce rules hard coded in Python script softbounce.py, beginning at about line 200:

IF bounce bount > 7
AND difference between first and last bounce >30 days

IF no openings within last 30 days
OR clicks withon last 30 days
THEN change recipient in customer_1_tbl to hardbounce (user_status =2)

THEN delete softbounce entry from softbounce_email_tbl

Simply search for values 7, 30 (same line) and 30 again (about 30 lines below) and replace those values with values that fits your needs.
OpenEMM Maintainer

jkensicki
Posts: 2
Joined: Fri May 27, 2011 5:50 pm

Re: Bounce Score

Post by jkensicki » Sat May 28, 2011 1:33 pm

Thank you!

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